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Client Director, IP Management Software

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A market leader in IP software and services solutions is recruiting a newly appointed Client Director to help assist a key client in their international portfolio. The role is integral to the development of their London operation, providing strategic account management and operational support in relation to the company’s full range of products and services.

Responsibilities will include:

  • Leading client centric teams in the delivery and implementation of services and solutions.
  • Liaising directly with the client to ensure a smooth transition to the new service platform, including resolving any issues, offering business insights, and tailoring the experience to each individual client’s needs.
  • Creating upsell opportunities and expanding the level of service offerings through developing a close working relationship and understanding of the clients’ business.
  • Liaising with and relaying all appropriate knowledge to relevant in-house teams, including Product Management and Sales and Marketing.
  • Acting as main point of contact in new business development opportunities and new client onboarding, where appropriate.
  • Ensuring excellent client retention levels though managing the contract renewal process.

Ideal candidates will be educated to degree level and have around eight years’ experience working in a client facing role in the software solutions space. A background in intellectual property/IAM is not essential, however prior knowledge or the strong willingness to learn will be highly beneficial. There will be some overseas and local travel required to visit clients, attend industry events and liaise with the company’s other offices. The position is to be based in London, however remote working from either France or Germany may be considered.

Salary: Excellent
Location: London
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For more information or to apply please call +44 207 903 5019 or email contact@fellowsandassociates.com.

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